6.SOAL UNGKAPAN PENANGANAN TAMU/PERCAKAPAN DI TELEPON

1.Aryo:Good morning.This is Aryo calling.May I talk to Mr.Agus ,please?

Receptionist:......I'll try to put you through to Mr.Agus at his office.

a.It's all right
b.Hold the line,please?
c.Who's spealing,please?
d.Sorry to keep you waiting.

2.Operator:Subscription Division,Tempo Magazine.Can I help you ?
Caller:Yes,I'd like to subscribe to Tempo.
Operator:Yes,Ma'am........
Caller:This is Susan Olivia.

a.Can I talk to Susan Olivia.
b.Shall I call you with your last name?
c.May I know who's calling ,please?
d.Can you tell me her name,please?

3.Caller:Hello........................?
Nita:I'm sorry,he is out.Could you call back at four?
Caller:All right.Thank you

a.Could you speak to Mr.Aziz,please.
b.Can I take a message from you
c.Could I speak to Mr.Aziz ,please.
d.Would you like to call him again.

4.Recepcionist:What cam I do for you,sir?
Guest:Can I talk to your manager,please?
Receptionist:..................

a.Certainly.You can talk to me anything
b.Don't worry.I can meet you now.
c.Sorry.I'm busy right now.
d.Just one moment,please.

5.Doni:.............?
Iwan:Yes,speaking.
Doni:I need some information about the product you launched yesterday.

a.could you tell me about your product ,please.
b.who's speaking
c.Could I speak to Mr.Iwan ,please.
d.Could you put me through to Doni.

6.Operator:Parahyangan Travel agency..........
Guest:Yes,please.I want to confirm my ticket to Medan leaving for tomorrow and want to know what time I should be there.My name is Dio.

a.Who's speaking
b.What's your name
c.Who are you
Can I help you

7.Man:Hello,...to Mr.Hasyim,the General Manager.
Woman:Who's calling,please?
Man:I am Mr.Hadi.

a.I'm speaking
b.may I speak
c.can you speak
d.do you speak

8.Sandi:Good morning.This is Sandi.May I talk to Mr.Zaenal,please?
Receptionist:........I'll try to put you through to Mr.Sandi at his office.

a.Hold the line please.
b.Who's speaking,please.
c.Sorry to keep you waiting
d.Yes,I'm speaking.